Arriving at Alévie
Alévie Skin & Wellness is located upstairs within Luna Coffee House.

Before 3:00pm
Please enter through Luna Coffee House and close the internal door behind you to help keep the clinic peaceful.
You're welcome to purchase a coffee, matcha or other drink from Luna and enjoy it quietly in our lounge before your appointment.

After 3:00pm
The entrance door will be locked. Please arrive no more than 5 minutes before your appointment and we will let you in.

Accessibility
Alévie Skin & Wellness is located on the first floor and is accessed via a staircase, so unfortunately the clinic is not wheelchair accessible.
If you have any mobility concerns or require additional assistance, please contact us before booking. We will always do our best to discuss your needs and determine whether we can safely accommodate your visit.

Cancellation Policy
We kindly ask for 24 hours' notice if you need to cancel or rearrange your appointment.
As a small independent clinic, late cancellations and missed appointments have a significant impact on our diary and the availability of appointments for other clients. For this reason, appointments cancelled with less than 24 hours' notice, or missed appointments, will be charged the full treatment fee.

We completely understand that genuine emergencies and unexpected situations can arise. Where possible, we will always try to refill your appointment slot to avoid any charges, and we will always treat each situation with fairness and understanding.
We really appreciate your support in respecting this policy, as it allows us to continue offering a calm, high-quality service and keeps appointment availability fair for all clients.

Card Capture
Card details are securely captured when booking. No payment is taken unless our cancellation policy applies.

Late Arrivals
If you're running late, please send us a message as soon as possible.
We will always do our best to accommodate you, however if you arrive late your treatment time may need to be shortened to avoid impacting the next client. The full appointment fee will still apply.

Children
For the comfort, safety and relaxation of all our clients, children are not permitted in the clinic unless they are booked in for a treatment.

Mobile Phones
Please switch your mobile phone to silent on arrival to help maintain a calm and relaxing environment for all clients.

Consultations & Medical Information
Please ensure all medical information provided is accurate and up to date, including any changes to your health, medications, allergies, pregnancy status or medical conditions.
This information is essential in allowing us to safely tailor your treatment. If you are unsure whether something is relevant, please let us know—we would always prefer to check.

Patch Testing
Some treatments require a patch test at least 24–48 hours before your appointment. If this applies to your treatment, we will inform you at the time of booking.
Patch tests are essential for your safety, and failure to attend may result in your treatment being rescheduled.

Treatment Courses
Discounted treatment courses are available for selected advanced skin treatments.
Courses must be paid for in full in advance, are non-refundable, and are strictly for use by the named client only. Courses are valid for a set period of time, which will be confirmed at the time of purchase.

Retail Products
We are unable to accept returns on opened skincare products unless they are faulty.
If you experience any concerns or reactions, please contact us as soon as possible—we are always happy to review your routine and support you in finding the right products.

Photography
With your consent, we may take photographs before, during or after treatments to monitor your progress and results.
Images will never be used for marketing or social media without your separate, explicit consent.

Pre-Treatment & Aftercare
To achieve the best possible results, it is important that you follow all pre-treatment and aftercare advice provided by your therapist.
If you have any questions or concerns following your appointment, please contact us—we are always here to help and support your skin journey.

Gift Vouchers
Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.
Vouchers are non-refundable but may be transferred to another person. Expired vouchers may be extended at our discretion, subject to availability and any price differences.

Refunds
All treatment payments and treatment courses are non-refundable.
If you have any concerns about your treatment or results, please contact us directly. We are committed to client care and will always do our best to resolve any issues fairly and professionally.