Last updated: 1st August 2026
Alévie Skin & Wellness respects your privacy and is committed to protecting your personal information.
This policy explains what information we collect, how we use it and your rights under the UK GDPR and Data Protection Act 2018.

Who we are
Alévie Skin & Wellness is operated by Alison Heppelstone, trading as Skin Coach Facialist.
For data-protection purposes, Alison Heppelstone is responsible for your personal information.
Email: [email protected]
Address: 625 Bradford Road, Bailiff Bridge Brighouse HD6 4DN
Telephone: 07738230942

Information we collect
We may collect:
Your name, email address and telephone number
Appointment and booking details
Information provided through our contact form

Marketing preferences
Payment and transaction information
Website usage, cookie and analytics information
Consultation, medical and treatment information where needed to provide services safely
Health information is treated as sensitive personal information and will only be collected where necessary for your treatment.

How we use your information
We use your information to:
Respond to enquiries
Arrange and manage appointments
Send appointment confirmations and reminders
Provide safe and personalised treatments
Maintain consultation and treatment records
Process payments and refunds
Apply our cancellation and non-attendance policy
Recommend suitable treatments and homecare
Send marketing emails where you have agreed to receive them
Improve our website and services
Meet our legal, tax, insurance and professional obligations
We use your information where it is necessary to provide our services, comply with the law, operate our business or where you have given consent.

Bookings, payments and card capture
Bookings and payments may be managed through our online booking system and payment providers, including:
Stripe
SumUp
Ovatu
When booking, you may be asked to provide card details to secure your appointment.
Your full card number and security code are not normally received, viewed or stored directly by Alévie Skin & Wellness. They are processed securely by the booking or payment provider.
We may receive limited information such as the final four digits of your card, payment status and transaction details.
Your saved card may be used to:
Take a deposit or advance payment
Process treatment payments
Apply our cancellation or non-attendance policy
Issue refunds
Payments will only be taken in accordance with the terms shown when you book.
Please do not send card details by email, contact form, text message or social media.

Email marketing
We may send skincare advice, news and offers where you have agreed to receive them.
You can unsubscribe at any time using the link within our emails or by contacting hello@alévieskin.com.
Unsubscribing from marketing will not stop essential messages relating to your appointments or payments.

Cookies and analytics
Our website may use essential cookies and optional analytics tools to understand how visitors use the website and improve its performance.
Non-essential cookies and analytics will only be used with your consent. You can manage your choices using the cookie controls on our website.
Who we share information with
We do not sell your personal information.
We may share necessary information with trusted providers, including:
Booking and payment providers
Website and email-marketing platforms
Accountants, insurers and professional advisers
IT and cloud-storage providers
Regulators or public authorities where legally required
These providers may only use your information to deliver their services or meet their legal responsibilities.
Some providers may process information outside the UK. Where this happens, appropriate legal safeguards will be used.

How long we keep your information
We keep information only for as long as reasonably necessary.
Booking, payment and treatment records may be retained to meet legal, tax, insurance and professional requirements.
Marketing information will be kept until you unsubscribe or withdraw your consent.
Information that is no longer required will be securely deleted or anonymised.
Your rights
You may have the right to:
Ask for a copy of your information
Correct inaccurate information
Ask us to delete or restrict your information
Object to certain uses of your information
Withdraw consent
Ask for certain information to be transferred
Make a complaint about how your information is used
To exercise your rights, contact hello@alévieskin.com.
You may also complain to the Information Commissioner’s Office if you are unhappy with how your information has been handled.

Children and teenagers
Some of our services are available to teenagers.
Where appropriate, we may require information or consent from a parent or guardian before providing treatment.
Changes to this policy
We may update this policy when our services, systems or legal responsibilities change.
The latest version will always be available on this website.

Contact us
For questions about this policy or how we use your information, please contact:
Alison Heppelstone
Alévie Skin & Wellness / Skin Coach Facialist
Email: hello@alévieskin.com
Address: 625 Bradford Road, Bailiff Bridge, Brighouse HD6 4DN
Telephone: 07738230942